Call: 805-559-5556 Email: info@tlclimoservices.com Visit: 3249 Old Conejo Road, Newbury Park, CA, 91320

Frequently Asked Questions

    How will I recognize my Chauffeur?

    • TLC Limo Services will provide you with the name and number of the chauffeur for your reservation. The Chauffeur will contact you upon arriving to the location.

    What if I do not see my chauffeur?

    • TLC Limo Services chauffeurs routinely arrive at any pick up location (at a residence, office or airport) 10-15 minutes prior to the scheduled pickup time. If driver has not arrived in this time frame, please call our office.

    How can I pay for my service?

    • All major credit cards accepted.

    May I get a receipt for my service?

    • Yes, you may request a receipt via fax or e-mail upon completion of reservation.

    Should I tip my chauffeur?

    • Our Services does not add or charge gratuity to any vehicle or transportation services offered. Tipping is appreciated, but solely voluntary and at the passenger’s discretion. Standard gratuity range starts at 15%.

    I had a reservation but my plans have changed or have been canceled. What do I need to do?

    • Advance notice is required for any change or cancellation in order to avoid possible additional charges. Change or cancellation of any limo or bus service on the weekend we require 48 hours notice prior to pickup time.

    What happens if my flight is late?

    • Our operations staff monitors the exact arrival time of each and every commercial flight in and out of Los Angeles and its surrounding airports. You can be assured that your chauffeur will be waiting for you when you arrive.

    What if my flight is canceled?

    • It is the responsibility of the traveler or booking agent to notify our office to advise us of any new travel arrangements.

    Can I make a last minute reservation?

    • TLC Limo Services will make every attempt to accommodate you.

    Do you have insurance?

    • All vehicles and employees are fully insured. If you have any questions about the extent of our insurance coverage for your corporate account, please call and we will be glad to provide you with the information you require.

    I am traveling with an infant. Are there car seats available?

    • Car seats are available upon request. We must know the age of the child as well.

    Is smoking allowed?

    • TLC Limo Services entire fleet of vehicles is nonsmoking. respect the rights of the smoker, but we also respect the rights of the next passenger who may not smoke.

    Can I consume alcohol in the vehicle?

    • Yes, if you are of the legal age (21 years or older in Los Angeles) then you may consume alcohol that you have brought with you.

    Why should I rent a limo?

    • Safety is a big reason. DUIs are very expensive ($10,000-$20,000 I am told—more if your vehicle is confiscated), and no one wants to cause an accident. Team building and socialization are also important reasons. Limousines are designed to encourage social interaction. As your little ones grow older, events (such as dances and banquets) come up where the young teens do not want their parents driving them. They may be too young to drive themselves. Even if they do drive, you may prefer that they do not drive on, say, prom night. Birthday parties, weddings, anniversaries, retirements—any special occasion is made extra-special when you are transported in a luxurious limousine! Just for the fun of it!

    How much does it cost?

    • The rate per hour varies, depending on the size of limo (or the number of people it needs to accommodate), the number of hours you book the limo as well as when it is that you want it. So, in order to quote a price, I need to know the size of the limousine, the number of hours you want it for and when it is you want it. We quote prices for the metro area, so if the pick up or drop off are outside the metro, please let us know.

    What do you have available?

    • Look at our webpage (www.tlclimoservices.com) for photos and descriptions of our limos. What ones are available on a certain dates will depend on the schedule for that date, so just ask, either by calling us at (805)559-5556 or emailing us at ivan@tlclimoservices.com.

    Is a ten-passenger big enough for ten people?

    • That depends on the size of the people. Unfortunately, since people come in all different sizes, you don’t know how comfortable it will be until everyone is in the limo. Limos should really be sized by weight rather than number of people, but no one wants to go there! I believe the manufacturers allow about 17” per seat. It is always more comfortable to have more room rather than filling the limo to its maximum.

    Can I drink in the limo?

    • As long as everyone in the limo is over 21, you can bring alcohol into the limo and drink it.

    Can I smoke in the limo?

    • NO!! No smoking of any kind is allowed inside the limo, but the drivers are happy to stop for cigarette breaks, where you can get out of the limo and stretch your legs.

    Can you suggest a restaurant or nightclub?

    • Yes, we can. Of course, we will try to find out what your preferences are so that we suggest something that you will like.

    Do we get into a nightclub with free cover charge?

    • That is really up to the club, but most clubs will honor free or reduced cover charge if you come in a limo. Some of the clubs require advanced notice. Sometimes a club that usually offers free cover will not do so if they have a special band or a drink special.

    Do you have Hummer limos?

    • Yes, we have stretched Hummer limos.

    Can children ride without their parents?

    • We leave that up to the parents. As far as we are concerned, either way is fine. About one-third of our work involves children. Children are favorite customers of all of our drivers. Pretty much all our drivers are parents.

    Where are you located? Can I come and see the limo?

    • Absolutely! Please come and see the limo you are renting (but always call first to make sure the limo is here and someone is here to show it to you.). Please note that the prices we quote work for pickups and drop-offs in the metro area. Travel charges may apply outside the metro area.

    How do I make a reservation? Can I make the reservation over the Internet?

    • Yes, you can make the reservation Online, email or over the phone at 805-559-5556. Our operators will be more than happy to assist you 24 hours 7 days a week.

    What is the most cost-effective way to go?

    • In general, the larger the limo, the more expensive it is, although the cost per person tends to go down.

    Do you require a deposit?

    • Yes. There usually is a non-refundable $200 deposit. The deposit goes towards the service you booked but is non-refundable.

    Do you charge overtime?

    • Yes, our drivers do not like to work for free. Overtime is billed at the same rate that you booked the limo, billed at quarter hour increments. For example, if you go over 10 minutes, you should expect to pay for a quarter-hour but not a whole hour.

    Do you offer “split” service?

    • No we do not.

    What about safety?

    • We purchase our limousine from companies that crash test their products for front, side and rear impacts. We consider safety to be the most important factor when purchasing any limousine.

    Are you insured?

    • Yes, we are fully insured and permitted. Our limos and drivers are inspected and reviewed annually.

    How can I use a limo in my wedding?

    • The most common use of limo for a wedding is between the wedding ceremony and the reception, when four consecutive hours meets the needs of most situations, unless there is a long time period between the ceremony and the reception. The next most common time is after the reception, either to shuttle guests to their hotels or homes or to bring the bride and groom to where they will spend the first night in their married life. Another common usage is for the morning appointments. It is your wedding–you should use the limo in the way you want to use it.

    What about wedding photos with the limo?

    • Great idea! They look great and bring back wonderful memories.

    What size limo do I need?

    • A rule of thumb is to count the bride as two, due to the size of her dress. A larger limo is more expensive but is more comfortable and avoids wrinkling your formal wear.

    Who usually rides in the limo?

    • The most common use is for the wedding party. Sometimes only the bride and groom and perhaps the best man and maid of honor ride in the limo. Sometimes a limo shuttles guests between the wedding and the reception and their homes and hotels.

    Can the flower girl and ring bearer ride in the limo?

    • Yes, but don’t forget to count them in the number of people.

    How much does it cost?

    • The rate per hour varies, depending on the size of limo (or the number of people it needs to accommodate), the number of hours you book the limo as well as when it is that you want it. So, in order to quote a price, I need to know the size of the limousine, the number of hours you want it for and when it is you want it. We quote prices for the metro area, so if the pick up or drop off are outside the metro, please let us know.

    Is there an hourly minimum?

    • Usually, two to four hour consecutive hours. If the schedule allows, we do deviate from the minimum occasionally. You want to allow some “overlap” in your timing so that the limo is there went you are ready for it and, more commonly, you are not rushed if the wedding and exiting from it take longer than you are anticipating.

    Do you provide champagne?

    • No. As long as everyone in the limo is over 21, you can bring alcohol into the limo and drink it.

    How does the driver dress?

    • The driver usually wears a dark business suit.

    Why should I rent a limo for my kids?

    • Safety is the over-riding reason. Every year some teens lose their lives while driving to or from prom. Proms have become the “coming out” event in the lives of our young. Your children are learning about socializing properly in the grown-up world. It can be quite cost-effective if a number of couples share the expense.

    Will the kids drink alcohol in the limo?

    • NO! I can’t guarantee that alcohol will not be sneaked aboard. We cannot legally search the students. But we can require that all bags go in the trunk. We can stop them if we find out that someone has succeeded in sneaking alcohol inside the limo.

    Where are the wineries?

    • There are wineries throughout Los Angeles and its neighboring cities, with concentration in the far reaches of the greater metro area.

    How much does it cost?

    • The rate per hour varies, depending on the size of limo (or the number of people it needs to accommodate), the number of hours you book the limo as well as when it is that you want it. We offer a discount period where prices are really good. The discount period is Monday through Thursday the first two weeks of December and after Christmas. You actually get a better tour on a weekday (as opposed to Friday or Saturday) because it is not as busy at the popular light displays.

    What’s different about TLC Limo Services?

    • In short, just about everything. With a dedicated staff on hand to take calls and make reservations, you will not be annoyed with automated phone systems and answering machines. In addition, our fleet is the most comprehensive and quality, with a fleet of new vehicles, we have the perfect vehicle for every situation. We also offer the most value for your money, with many brand new vehicles, a great staff and impervious attention to detail you will be nothing short of pleased.

    Do you cater to large corporate events?

    • Corporate events are one of our specialties. With a large fleet of state of the art charter buses, we have become the favorite of many of Los Angeles visiting corporations. Having the fleet to accommodate large organizations, will take the headache out of organizing services between multiple chauffeur companies.

    Do you have party buses?

    • A: Party buses are a popular request, and yes we certainly have a party bus. In fact we have one of Los Angeles’s best party bus. Almost new, our party bus is equipped with a dance pole, state of the art lighting, modern seating and flooring, and all the music and entertainment accommodations you could ask for. You should check this thing out!

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